Ticketing Terms and Conditions

1. Tickets are non-refundable (except in the circumstances outlined in part 5 below).
2. You may transfer (give or sell) your ticket to another person at any time (subject to part 3 below).
3. If you choose to sell your ticket to someone else, please be aware that this is at your own risk. Huon Folk Inc cannot be held responsible for issues relating to the private sale of a ticket.  To minimise the risk of on selling your tickets we recommend you do so through Humanitix directly.
4. If you feel unwell with cold or flu-like symptoms prior to or during the festival period, please do not attend the event. You may give or sell your ticket to someone else (as outlined in parts 2 and 3).  
5. If the Festival is postponed or cancelled entirely by government authorities, you may choose to donate the cost of your ticket to the festival to support us in ensuring that we are able to survive the cancellation and plan for a future festival or you may contact our ticketing team and ask to receive a 90% refund, we will retain 10% to cover cost already incurred.

General Terms and Conditions

1. All tickets incur a booking fee of 2.5% on top of the ticket price. 100% of the profits from the Booking Fees are being donated to the Humanitix Children’s Education Programs. Find out more about where your donation is going here: https://www.humanitix.com/au/our-impact/room-to-read
2. Infants & children aged 4 years and under may attend for free and do not require a ticket.
3. Weekend passes are from 5:00 PM on Friday 9^th January - midnight on Sunday 11th January (not including masterclasses).
4. Concession is available to holders of a senior’s card, full-time student card or current health care card, concession holders will be required to produce the valid card and photo ID at the box office to receive an entry wristband.
5. Tickets are for general admission to Festival venues, but do not guarantee a seat in a particular concert at a particular time. We advise patrons to arrive early to avoid missing out if the venue is deemed full.
6. Festival Management reserves the right to change or amend the entertainment program at any time. 
7. Please bring you ticket to the festival Box Office and collect your wristband before going to the Festival Campground or venues.

Camping

1. Please remember that if you are camping in the Festival Campground in Burtons Reserve and you are bringing a vehicle into the campground you will need a Vehicle Pass and you will need to know your registration number when you get to the Box Office.  You can purchase your Vehicle Pass at any time via our ticketing page.
2. Please note that we do not accept self-contained RV’s (own toilet and shower) or RV’s over 7m in length into the Burtons Reserve Campground.  You may wish to purchase a ticket to the Self-sufficient Camper Parking located on the Cygnet Primary School Oval on Louisa St.
3.  The Self-sufficient Camper Parking located on the Cygnet Primary School Oval on Louisa St is a parking space only, we do not provide toilets, showers, water or power.  You must collect your grey water and take it with you. Dogs are not permitted on School grounds including the oval.
4. There are no landfill rubbish bins in Burtons Reserve or Cygnet Primary School Oval, please treat it like a national park and take your rubbish home with you.

Parking

1. Vehicle Passes are required for caravans using the Festival Campground.
2. Vehicles entering the Festival Campground at Burtons Reserve or the Self-sufficient Camper Parking located on the Cygnet Primary School Oval cannot be moved during the festival.  There is to be no vehicle movement in either space from 9:30 PM Friday – 2:00 PM Sunday.
3. If you are not camping or wish to use your vehicle during the festival, please follow signage to the Festival Day Parking located behind Cygnet Town Hall, where you can park for $5 and may come and go throughout the weekend.  You can pay for your parking via our ticketing page.  
4. Accessible parking can be found on Mary st and George st.
5. Please be mindful of our local community by ensuring that you park in the Festival Campground, the Festival Day Parking area or in an accessible parking space within the township.

Environment

Cygnet Folk Festival is a zero-waste event. There are no rubbish bins at the festival for landfill items, please take your rubbish home with you.

All packaging at the festival is compostable or recyclable, please place those items in the correct bins provided.

Bring your own reusable water bottle, cup, crockery and cutlery for use at the campground and around the festival site.

Please keep our town clean and tidy!