Volunteer Safety Induction

Why Complete a Safety Induction?

The Cygnet Folk Festival is committed to the health and safety of all workers and visitors. As a valued member of our Volunteer base, it is vital that you read and understand the following safety information.

In addition to this Online Induction you may also be required to complete further on site training depending on where you are allocated to work.

Only applicants who complete an Application Form and CFF Safety Induction will be permitted to volunteer at the Cygnet Folk Festival.

Your Responsibilities as a Volunteer

Volunteers at the Cygnet Folk Festival are required to comply with the Festival's OH& S Policies as follows:

  • Not to expose themselves or others to work safety risks.
  • Cooperate with CFF personnel in relation to work safety.
  • Comply with all safety instructions.
  • Use equipment supplied for work safety at the workplace correctly.
  • Report any risks, illness or injuries to the Volunteer Coordinator, your Team Leader or Venue Coordinator.

Remember, safety is everyone’s responsibility!

General Safety Considerations

Bullying – bullying is repeated unreasonable behaviour directed towards a worker or a group of workers that has the potential to cause harm to the health and safety of the worker or workers. Unreasonable behaviour is behaviour that is offensive, humiliating, degrading or threatening.

To prevent bullying please ensure you:

  • Be respectful & courteous.
  • Be inclusive & tolerant.
  • Support others who are bullied.
  • Report bullying to your Team Leader, Venue Coordinator or Volunteer Coordinator

If you feel like you are the victim of bullying, please:

  • Talk to your Team Leader or Venue Coordinator, Volunteer Coordinator or CFF Committee Member
  • Approach the person

Fatigue – if you feel fatigue taking over then talk to your Team Leader or Venue Coordinator. Make sure you vary your tasks and take regular breaks.

Stress – all work involves some responsibilities, problems, expectations and pressures. Stress is a person's reaction to these demands. If you feel like you can’t cope please talk to your Team Leader or Venue Coordinator.

Working with People - Customer service & Handling Complaints - Remember it’s not you personally that’s the problem…it’s the problem itself!

  • Stay calm and in control.
  • Listen carefully.
  • Display empathy.
  • Identify the issue.
  • Do not apportion the blame.
  • Resolve the problem.
  • Seek assistance from your Team Leader/Venue Coordinator.

Mandatory Site Requirements

  • Obey all safety signs and barricading.
  • Do not enter Construction areas unless you hold the appropriate certification.
  • Always obey speed, parking and vehicular restrictions.
  • Do not enter unauthorised or restricted areas at any time.
  • Name badges must be worn during all shifts, unless you are working in an area/situation where the badge may endanger the person wearing it. In this instance, the badge must still be on the volunteer and the volunteer must be able to produce the badge if requested to do so.
  • Smoking is not permitted in ticketed indoor venues.
  • Volunteers must not be under the influence of alcohol or illegal substances. Those who are suspected or caught being under the influence of either while on shift will be asked to leave the Festival and will not be allowed to return. The person will not receive a Volunteer ticket refund and will also forfeit the option of volunteering in subsequent years.
  • The Cygnet Folk Festival has a zero tolerance policy to illegal substance use at the Festival.
  • Violence, bullying, sexual harassment, pranks and racial vilification are not tolerated. Offenders will be removed and the police contacted if required.

Manual Handling

Manual handling is not just about lifting heavy objects, it includes any activity requiring the use of force exerted by a person to lower, push, pull, hold or restrain a person, animal or object. Placing boxes and other items on shelves, painting, gardening, cleaning, writing and typing are some examples of manual handling tasks.

Manual handling injuries include:

  • Strains and sprains
  • Neck and back injury
  • Slips, trips and falls
  • Cuts, bruises and broken bones
  • Occupational overuse syndrome (OOS), once known as RSI

Ways to reduce the risk:

  • Lighten loads (break loads into small quantities);
  • Reduce bending, twisting, reaching movements; Use team lifting;
  • Use mechanical assistance (e.g., trolleys and adjustable height workbenches and seating);
  • Prevent muscle strain and fatigue. This includes warming up before working and setting aside time for rest breaks.


Slips, Trips & Falls

Causes of Slips, Trips & Falls include:

  • Slippery surfaces.
  • Sudden changes in floor surface and levels.
  • Unsatisfactory lighting.
  • Unsuitable clothing and footwear.
  • Obstructions in work areas and access ways.
  • Moving or falling objects.

Ways to reduce the risk include:

  • Wear appropriate footwear.
  • Clean all spills immediately.
  • Place “slippery floor” signs in public areas when spills are being cleaned or the floor is wet.
  • Keep floors and walkways free of stock, boxes, cartons, equipment, electrical cords and rubbish.
  • Maintain clear visibility when carrying loads.

Hazardous Substances

A hazardous substance can be any substance, whether solid, liquid or gas that may cause harm to you. We use hazardous substances almost every day of our lives. It may be antiseptic for a cut, paint for the walls or a cleaning product for the bathroom or toilet.

They may seem harmless, but even these ordinary things can make you very sick if they are used incorrectly. Harm to health may occur suddenly, such as dizziness, nausea and itchy eyes or skin; or it may occur gradually over years, such as dermatitis or cancer.

A Material Safety Data Sheet (MSDS) should be available for all hazardous substances. An MSDS must be provided to, and understood by, a person using chemicals in the workplace. The MSDS will tell you how to safely handle the chemicals.

The CFF has a MSDS register for all known Hazardous Substances used at the festival. It is your responsibility to report a hazardous substance if found on site to the Clean Team Coordinator so that the MSDS for that substance is added to the register and treatment procedures passed onto First Aid.


  • Follow safe work procedures.
  • Always correctly wear the appropriate safety equipment if required.
  • Do not eat, drink or smoke while working with a hazardous substance.
  • Do not keep food or drink near the substance.
  • Wash your hands and face and other exposed areas with soap and water before going to the toilet or eating and drinking.
  • Read all safety information available to you about the substance.

Examples of hazardous substances found at the Cygnet Folk Festival site may include, but are not limited by, the following:

  • Paints
  • Glue
  • LPG and other fuels and oils
  • Solvents
  • Cleaning products
  • Timber
  • Dusts
  • Synthetic mineral fibers

Electrical Safety

  • All outages, electric shocks and/or short circuits must be reported to CFF management.
  • All portable electrical appliances, including hand tools, power boards and extension leads, MUST be tested and tagged in accordance with AS/NZS 3760:2010(Australian Standard) and display a current tag.
  • All leads MUST be elevated at least 2m above ground wherever reasonably practicable.
  • All portable electrical appliances must be earthed and have a portable earth leakage circuit breaker.
  • Disconnect broken appliances, and have frayed cords or broken power points replaced.
  • Even after a piece of electrical equipment, appliance or machine has been disconnected from the power source, it may still partially operate. This is because of stored energy within the equipment. After disconnecting the power source, activate the machine or appliance to release the stored energy.
  • Always switch off appliances at the power point before you pull out the plug.
  • Keep electrical cords off the floor to reduce the risk of damage from drag or contact with sharp objects. A damaged electrical cord can cause a fatal electric shock.

Plant and Equipment

Any faulty equipment should be tagged so that it cannot be used until it is replaced or repaired. Please notify your Team Leader, Venue Coordinator or the Volunteer Coordinator of any faulty equipment. Only the person who attached the out of service tag may remove it.

Working Outdoors

When working outdoors, extra provisions are to be made to prevent over exposure to UV radiation. In Tasmania UV radiation peak times are between 10am – 2pm (or 11am – 3pm daylight saving time) from November – February. Sunscreen should not be used as the first measure for reducing sun damage. The most effective way of reducing UV radiation exposure is to use a combination of protection methods, including:

  • Avoiding the UV radiation peak periods of the day
  • Working under natural or artificial shade (awnings, trees, umbrellas, structures)
  • Using protective clothing (long clothing, hats, sunglasses)
  • Applying sunscreen(SPF 30+ every 2 hours)

Personal Protective Equipment

All Volunteers for the Cygnet Folk Festival must adhere to the equipment and Personal Protective Equipment (PPE) requirements for their specific area. Prior to commencing work onsite your Coordinator will advise you of these requirements, examples of which are listed below. Please be aware that if you fail to adhere to the requirements you may be asked to leave your shift.

  • Overalls
  • Safety hats
  • Safety boots
  • Safety glasses
  • Hi-visibility vest
  • Gloves
  • Goggles
  • Respirators / face mask
  • Ear muffs / plugs
  • Sunscreen

Please be aware that if you fail to adhere to the safety requirements you may be asked to leave your shift.

If you feel you are performing a task that requires safety equipment which has not been provided please notify your Coordinator immediately.

Please bring appropriate PPE, i.e., Boots, etc., with you to the site. Specialised PPE will be supplied as required.

Working at Heights

Ladders and stepladders should only be used for very light work where there is no danger of over reaching and the worker can steady themselves at all times. Ladders and stepladders need to be high enough for the job so that the worker does not have to stand higher than 900 mm from the top (for single and extension ladders) or the third tread from the top plate of a stepladder.

If you are uncomfortable or concerned about working at heights then you should not be doing it. Before deciding to use either a ladder or stepladder the following options should be considered:

  • Can the job be done from the ground?
  • Can the job be done using an extension tool?
  • Are there safer options such as a temporary work platform available?
  • Is the ladder or stepladder in good working condition e.g., damaged or missing rungs/steps?

Safe Use of Ladders

Ladders should only be set up on firm flat surfaces. Single and extension ladders should be fixed against movement and/or footed by another person. When using a ladder the following rules apply:

  • Ladders may be used at a slope of no greater than 4 in 1
  • Maintain three points of contact with the ladder at all times
  • Minimise the weight of tools
  • Do not place a metal ladder close to electrical wiring
  • Ensure nobody is working below the ladder
  • Do not place a ladder in front of a doorway
  • Do not over-reach as it may result in loss of balance
  • Make sure that the surface on which the ladder is placed can support the load
  • Do not allow more than one person on the ladder at the same time
  • Always face the ladder when working and moving up and down the ladder

Safe Use of Stepladders

As with the use of ladders, stepladders must also be in safe working order and set up on a firm level surface. A stepladder in safe working condition has clean undamaged treads, secure locking devices and firmly attached feet to prevent movement. Do not use a stepladder in situations where a ladder is the safest option. Most of the rules applying to the use of ladders are also applicable to stepladders however following are some specific rules that apply for stepladders:

  • Ensure that legs of the stepladder are securely locked into place
  • Only work on a stepladder for a maximum of 15- 30 minutes at a time
  • Only carry light materials and tools (up to10 kg)
  • Maintain both feet on the same tread at all times
  • Minimise side-on working

Evacuation & Emergency Procedures

In the case of a venue or area evacuation, Festival Wardens and Venue Coordinators will direct you to a nearby assembly area. Do NOT return to an evacuated area until instructed to do so.

Festival Wardens will direct you to the closest assembly area and are identified by their vests. You must follow all instructions given by Festival Wardens at all times.

Injuries & Incident Reports

All injuries and incidents on site must be reported to your Coordinator and/or Team Leader by completing an Incident Report. Incident reports are available from the Volunteer Centre. The Incident Report must detail what you saw and the actions that you took. This can be important for maintaining a safe workplace. Incident Reports can also serve as evidence for further investigation and must be accurate accounts.

Incidents include:

  • Identified hazards and risks
  • Dangerous occurrences
  • Near misses

Emergencies & First Aid

For all life threatening Emergencies, Fire, Medical or other call 000, then notify the Venue Manager or Volunteer Coordinator.
For all other Emergencies please notify the Site Manager.

Upon entering any buildings/venues make yourself aware of emergency exits.

First Aid is available on the Festival site and is clearly marked on the Festival Map. Please take a moment to make yourself aware of the First Aid location prior to commencing your shifts.

What to do if someone is injured:

  • Remain calm.
  • Assess the injury.
  • If the injury is life threatening contact 000 immediately and request an ambulance. You will be asked to state your address, specific location and contact phone number.
  • Contact Festival Management through the Site Manager and advise them of the situation, your location and actions taken.
  • Do not move the injured party unless there is an increased risk of danger where they are currently located.
  • Ensure the area is safe and poses no further risk, if necessary barricade the area off from the general public.
  • Assist Festival Management, the CFF Emergency Response Officer and Ambulance when they arrive on the scene.
  • Complete an incident report as soon as possible post incident.


PO Box 2 CYGNET TAS 7112
Ph: 03 6295 0202
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