Frequently Asked Questions

SERVICES & FACILITIES

Where is Cygnet?

Is there any public transport available from Hobart to Cygnet?

When is the Festival held each year?

Are there many food outlets?

Is there parking in Cygnet?

Are there banking facilities in Cygnet?

Can you drink the tap water in Cygnet?

Is there mobile phone coverage?

Is wireless Internet coverage available?

Are there medical services available during the Festival?

Is there an Internet cafe in Cygnet?

Are there public toilets?

Can I bring a camera?

What should I wear?

Are Venues undercover?

CAMPING & ACCOMMODATION

Where can I stay in Cygnet?

Can everyone camp in the Festival Camp ground?

Where can I camp in Cygnet?

When does the festival camp grounds open?

Are tents available for hire in the Festival Camp Ground?

Are there powered camp sites available in the Festival Camp Ground?

Can I bring my dog to Burtons Reserve?

TICKETS

How can I purchase a Festival Ticket and when do they go on sale?

How much are tickets?

Can I buy a day ticket?

Do tickets to the Festival sell out?

I've lost/forgotten my ticket - can I get a replacement?

Where do I pick up my ticket/exchange my paper ticket for a wristband?

Is there an early bird discount?

Are there any concessions on tickets?

Is my ticket valid at any venue?

Can I change my ticket or get a refund if I change my mind?

PROGRAM

When is the list of artists announced?

Where can I obtain a program before the start of the Festival?

When do the concerts start and finish?

DISABILITY ACCESS

What services are available for people with a disability?

Are disability parking spots available?

I need to bring a carer to assist me - do they need to purchase a ticket?

PERFORMING AT THE FESTIVAL

How do I apply to perform?

Can I busk?

Are there any blackboard concerts at the Festival?

Are there sessions at the Festival?

VOLUNTEERING AT THE FESTIVAL

How do I apply to volunteer at Cygnet Folk Festival?

Do I get a free ticket for volunteering?

Is there a reserved car park for volunteers?

FESTIVAL MARKET

I would like to have a craft stall at the Festival, how do I arrange that?

How do I apply for a food stall space at the Festival?


 

SERVICES & FACILITIES

Where is Cygnet?

Cygnet is located in Tasmania, which is an island state to the south of Australia. Cygnet is approximately 55 km (about 50 minutes drive) south of the capital of Tasmania, Hobart. Please see our How to Get to Cygnet page.

Is there any public transport available from Hobart to Cygnet?

Tassielink Coaches and Metro Bus Service operate bus services between Hobart and Cygnet. See Tassielink Coaches Timetable and Fare Schedule and Metro Bus Timetable Route 98 & Metro Bus Fares.

When is the Festival held each year?

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The Cygnet Folk Fetival is held yearly on either the first or second weekend of January. 

Are there many food outlets?

There are a number of restaurants, cafes and pubs in Cygnet. In addition, the Festival Market in Loongana Park offers a variety of local produce. Vegetarian and vegan options are also catered.

Is there parking in Cygnet?

There are some designated parking areas available. If you are driving to Cygnet, allow extra time to walk to your venue. If you are camping in Burtons Reserve and parking near your camp site, you will not be able to move your car during the Festival. There is the usual parking on the streets of town but please observe all signs, road closures, etc.

Are there banking facilities in Cygnet?

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A Bendigo bank ATM is located next door to the Town Hall and an ATM is available at the lare IGA supermarket in the main street.  

The Newsagent has an ANZ sub branch which is open from 9.30am to 5pm on Friday. EFTPOS facilities are available on Saturday from 7.45am to 4.30pm with no restrictions for ANZ customers and a maximum withdrawal of up to $100 for non ANZ customers who make a $10 shop purchase.

A Commonwealth Bank branch is located in the Main Street of Cygnet and is open from 9.30an - 4pm Monday to Thursday and 9.30am - 5pm on Fridays. 

Can you drink the tap water in Cygnet?

Tap water in Cygnet is drinkable. Southern Water will also provide a water van at Loongana Park for free public use. We recommend you bring a refillable water bottle.

Is there mobile phone coverage?

Telstra is the most reliable service provider in Cygnet. iPhone 4 and Android mobile phones can receive an Optus signal and Optus coverage around the Huon Valley is improving. There is a public phone at Loongana Park.

Is wireless Internet coverage available?

Yes, Telstra Next G wireless broadband is available. Optus wireless internet is available in Cygnet on iPhone 4, Android phones and dongles.

Are there medical services available during the Festival?

St Johns Ambulance are on call 24/7 during the Festival.

Is there an Internet cafe in Cygnet?

Yes, Internet access and email services are available at the Online Access Centre at the Cygnet Town Hall.

Are there public toilets?

Toilets are available in most venues. Public toilets are located at Loongana Park, Burtons Reserve, the football oval and Lymington Road near the sailing club.

Can I bring a camera?

Yes, you may bring a camera, however, audio or video recording of concerts and workshops is not permitted.

What should I wear?

The weather during the Festival can vary so come prepared for a bit of rain, warm/hot sunny days and cool nights. Don't forget to bring a hat, sunglasses and sun cream.

Are Venues undercover?

Yes, all ticketed venues in Cygnet are undercover.

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CAMPING & ACCOMMODATION

Where can I stay in Cygnet?

Please see our Accommodation page for details of the many accommodation options in and around Cygnet.

Can everyone camp in the Festival Camp ground?

Camping at the Burtons Reserve Festival camp ground is only available to holders of a week-end Festival ticket. Please see our Camping Page for details of facilities and our Festival Tickets Page for details of prices. Camping tickets are limited so book early.

Where can I camp in Cygnet?

Week-end festival ticket holders can camp in the Burtons Reserve Festival camp ground.

Commercial camping is also available in the Cygnet Holiday Park but this is always busy at Festival time and may book out. Early booking is highly recommended.

When does the festival camp grounds open?

The Burtons Reserve Festival camp site opens on the Wednesday prior to the Festival. The gates close at 4pm on the Monday after the Festival and camping cannot be extended beyond this time.

Are tents available for hire in the Festival Camp Ground?

No, you will need to bring your own tent and camping equipment.

Are there powered camp sites available in the Festival Camp Ground?

No, there are no powered sites or electricity available at the Burtons Reserve Festival Camp ground. There are powered sites at the commercial Cygnet Holiday Park.

Can I bring my dog to Burtons Reserve?

No, Burtons Reserve is a bird sanctuary and pets of any kind are not allowed.

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TICKETS

How can I purchase a Festival Ticket and when do they go on sale?

Tickets go on sale from Monday 2 Sep 2013 and can be purchased on-line. Please see our Festival Tickets Page for details of how to purchase.
Please note: Only weekend and camping tickets can be purchased on-line.
Tickets can also be purchased at the Box Office at the Festival.

How much are tickets?

Please see our Festival Tickets Page for the current Festival prices.

Can I buy a day ticket?

Yes, day tickets can be purchased at the Festival but not on-line.

Do tickets to the Festival sell out?

Yes. Week-end adult tickets can sell out and we recommend you purchase your ticket as early as possible.

I've lost/forgotten my ticket - can I get a replacement?

Bring some identification to the box office and we may be able to trace your ticket on our documentation.

Where do I pick up my ticket/exchange my paper ticket for a wristband?

All paper tickets are exchanged for a wristband at the Festival Box Office. Paper tickets are not valid at the venues. Bring your paper ticket to the Festival Box Office - see Festival Map for location.

Is there an early bird discount?

Yes, please see our Festival Tickets Page for details.

Are there any concessions on tickets?

Children's tickets are available (5 to 15 years of age). Children under 5 are free. There are concession prices for students and pensioners. We also have a special ticket for families (2 x adults and 2 x children).

Is my ticket valid at any venue?

No, all tickets must be exchanged for a wristband at the Festival Box Office. A wristband does not guarantee you a seat in a particular concert at a particular time but it will get you into any venue if there is room during the life of the wristband.

Can I change my ticket or get a refund if I change my mind?

Tickets are not refundable or transferable. Please choose your ticket carefully.

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PROGRAM

When is the list of artists announced?

The official date varies each year. Keep an eye on the Festival website for announcements and details of the program.

Where can I obtain a program before the start of the Festival?

Untitled document Information about performers is posted on the website as soon as they are booked. When the schedule is finalised, a PDF version will be available to download from our website.(This will be updated right up to the festival) The program booklet is printed in November and will be available at the Festival and various stockists around Hobart. If you purchase a festival ticket you can pick up a free copy of your program when you exchange your ticket for your wristband.

When do the concerts start and finish?

Please check the program grid on the Festival website for concert times. We are selling a festival rather than individual concerts and many of our leading performers perform more than once over the weekend. The festival ticket does not guarantee a seat in a particular concert at a particular time but is valid at all venues with vacancies during the life of the ticket.

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DISABILITY ACCESS

What services are available for people with a disability?

Please see our Access page on the Festival website. Disability toilets are available at the following locations:

  • Venues: The Town Hall, Christian Life Centre, Scout Hall and RSL.
  • Public Toilets: Loongana Park,Oval near Football Club, Lymington Rd (near sailing club).

Are disability parking spots available?

Yes, some spaces are available in the car park in the main street opposite the Town Hall.

I need to bring a carer to assist me - do they need to purchase a ticket?

The Festival supports Companion Card. Show us your card and you and your carer can come for the price of a single ticket. Please see our Access page on the Festival website for further information.

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PERFORMING AT THE FESTIVAL

How do I apply to perform?

Applications to perform can be made through the Act Application Form on the Festival website. Applications open 1 June and close 31 July unless otherwise stated on the Applications page of the website.

Can I busk?

Yes, buskers are welcome. Please see our Busking Guidelines.

Are there any blackboard concerts at the Festival?

Yes, there are a number of venues around Cygnet where you can find blackboard concerts. Please check the program for locations.

Are there sessions at the Festival?

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Yes, check out the Top Pub, the RSL and the Middle Pub for impromptu sessions. 

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VOLUNTEERING AT THE FESTIVAL

How do I apply to volunteer at Cygnet Folk Festival?

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Applications will be opening in 30th September 2013 and close on 10th January 2013.   Please see our Volunteers page for full details.

Do I get a free ticket for volunteering?

Untitled document Volunteers who contribute 12 hours of work are entitled to a free adult weekend ticket.  If you work for 6 hours you are entitled to one adult day pass. If you have not volunteered at the Cygnet Folk Festival previously you will be asked to pay a ($80) deposit at the volunteer centre. Volunteer deposits will be refunded under authorisation when you have completed your assigned tasks. Repeat volunteers will not be requested to provide the $80 deposit. Please see the Volunteers Guidelines and Information page for more details. 

Is there a reserved car park for volunteers?

No, you will be competing for parking with the public and may have to walk to your venue or volunteer centre to sign on so allow time for this.

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FESTIVAL MARKET

I would like to have a craft stall at the Festival, how do I arrange that?

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Application for a stall must be made on-line via the Festival website. Applications are now open from Mid-September. Please see our Stall Holder Guidelines.

How do I apply for a food stall space at the Festival?

Untitled document Application for food stall must be made on-line via the Stall Holder Application Form on the Festival website. The Stall Holder Application and Guidelines will be available in early September.  

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